— FAQ —
Questions, answered.
Everything you need to know about the models, the methodology, and how delivery works.
— FAQ —
Frequently asked questions.
Dispute economics, fast answers.
Friendly fraud (a.k.a. first-party misuse) happens when a real cardholder disputes a legitimate transaction — often citing 'item not received' or 'not as described' — to keep both the goods and their money. It's the dominant share of chargebacks for most digital and DTC merchants.