Fraud Operations Playbook
Stand up or mature a fraud operations function with an executive-grade blueprint. Define the program charter and RACI, codify standard operating procedures, set an escalation matrix, and track the KPIs that prove the program's value to leadership.
- Excel workbook (.xlsx) — fully unlocked formulas
- Program charter & RACI
- SOP library template
- Escalation matrix
- Program KPI dashboard
- Commercial-use license
- Instant digital download
- Program charter & RACI
- SOP library
- Escalation matrix
- Program KPIs
- Executive-ready structure
- Commercial-use license
Product FAQ
A single .xlsx workbook with every sheet listed above, a PDF methodology guide, and an editable input template. All formulas are unlocked so your finance team can audit and extend the model.
Licensed for commercial use within your firm, fund, or program. Unlimited internal seats across your organization and affiliates. Resale, sublicensing, or redistribution of the source workbook is not permitted.
More workbooks
View all →Every FraudWorkbooks workbook in one all-access bundle — investigations, risk, audit, controls, case management, and dispute economics. 30% off vs buying separately.
Quantify dispute abuse across revenue, fees, ops, and churn. Built for finance teams who need defensible numbers.
Full waterfall from gross transaction to net retained margin. Reason-code level economics with processor drag modeled.