Dispute Operations Tracker
The operating system for your dispute team. Log every case, track evidence, score rep productivity, and roll up monthly win-rate by reason code — all in a single workbook aligned to Visa CE 3.0 and Mastercard FFC.
- Excel workbook (.xlsx) — fully unlocked formulas
- Evidence library templates
- Rep scorecard template
- Commercial-use license
- Instant digital download
- Free minor updates within version
- Case-level tracking
- Evidence library templates
- Rep productivity scoring
- Win-rate by reason code
- Monthly rollup reports
- CE 3.0 / FFC aligned
Product FAQ
A single .xlsx workbook with every sheet listed above, a PDF methodology guide, and an editable input template. All formulas are unlocked so your finance team can audit and extend the model.
Licensed for commercial use within your firm, fund, or program. Unlimited internal seats across your organization and affiliates. Resale, sublicensing, or redistribution of the source workbook is not permitted.
More workbooks
View all →Every FraudWorkbooks workbook in one all-access bundle — investigations, risk, audit, controls, case management, and dispute economics. 30% off vs buying separately.
Quantify dispute abuse across revenue, fees, ops, and churn. Built for finance teams who need defensible numbers.
Full waterfall from gross transaction to net retained margin. Reason-code level economics with processor drag modeled.