Fraud Operations Resource Library

A standardized intake form to capture the facts of a new fraud case consistently.

A chain-of-custody evidence log to keep investigation records defensible.

A representment template that structures compelling evidence by reason code to win more disputes.

A reference mapping common reason codes to the evidence that wins them.

Controls and signals to reduce first-party (friendly) fraud before it becomes a chargeback.

A case log to track every dispute from receipt to resolution with SLA and win-rate views.

A likelihood-by-impact matrix to score, rank, and prioritize operational risks.

A template to monitor key risk indicators against thresholds with status flags.

A checklist to document and test internal controls for design and operating effectiveness.

A template to plan and document control tests with samples, results, and exceptions.

Everything to prepare before an internal or external audit, with an evidence tracker.

A standard operating procedure for running a fraud or dispute case queue with SLAs.

A matrix defining who to notify, how fast, and what action to take by severity.

A charter template defining a fraud program's mission, scope, roles, and KPIs.

A scorecard of the core metrics that prove a fraud program's performance.